📜 Terms & Conditions

Acceptance of Terms

By accessing or using AI Service Suite's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy.

If you do not agree with any part of these terms, you must not use our services.

• These terms apply to all visitors, users, and customers
• By creating an account, you confirm your acceptance
• Continued use constitutes ongoing acceptance
• You must be at least 18 years old to use our services

Our Services

AI Service Suite offers paid AI-powered tools and services designed to enhance business operations through intelligent automation:

Available Services

• Voice Website Widget: AI-powered voice interaction for websites
• AI Calling Agent (Inbound): Automated customer call handling
• AI Calling Agent (Outbound): Automated outreach and follow-ups
• Conversational Bot: Intelligent chatbot solutions

Account Registration and Responsibilities

Account Creation

To use our services, you must:

• Create an account with accurate and complete information
• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal authority to enter into this agreement
• Provide valid business and contact information

Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information remains accurate and up-to-date

We are not liable for any loss or damage arising from your failure to maintain account security.

Payments & Subscriptions

Pricing and Payment Terms

• Pricing: All prices are clearly displayed on our website
• Currency: Prices are listed in Indian Rupees (INR) or USD as specified
• Payment Methods: Payments are processed via secure third-party payment gateways
• Payment Due: Payment is required before service activation
• Taxes: Prices may not include applicable taxes, which will be added at checkout

Billing Cycles

Services are billed according to the plan you select:

• Monthly subscriptions: Billed every 30 days
• Annual subscriptions: Billed every 12 months
• Custom plans: As agreed in your service agreement

Automatic Renewal

How Auto-Renewal Works

• Subscriptions renew automatically using your saved payment method
• You will be charged the then-current subscription rate
• Renewal occurs on the same day of the month/year as your original purchase
• You will receive a renewal reminder before each billing cycle

Canceling Auto-Renewal

To prevent automatic renewal:

• Cancel your subscription before the renewal date
• Cancellation can be done through your account dashboard
• You will retain access until the end of your current billing period
• No partial refunds are provided for cancelled subscriptions

No Refund Policy

What This Means

• No refunds for any reason, including non-use or dissatisfaction
• No prorated refunds for early cancellation
• No refunds for duplicate charges (contact us for resolution)
• No refunds if your account is terminated for policy violations

Before You Purchase

Please carefully review:

• Plan features and limitations
• Pricing and billing terms
• Service descriptions and capabilities
• Any questions should be directed to our support team before purchase

By completing a purchase, you acknowledge and accept this no-refund policy.

Acceptable Use Policy

When using AI Service Suite, you agree NOT to:

• Violate any applicable laws, regulations, or third-party rights
• Use the service for illegal, fraudulent, or harmful purposes
• Attempt to disrupt, damage, or gain unauthorized access to our systems
• Transmit viruses, malware, or other malicious code
• Spam, harass, or abuse other users or third parties
• Impersonate any person or entity
• Scrape or copy our content without permission
• Resell or redistribute our services without authorization
• Use automated systems to access the service without consent
• Interfere with the proper functioning of the platform

Intellectual Property Rights

Our Ownership

All content, software, code, design, branding, and materials on AI Service Suite are owned by or licensed to us and are protected by copyright, trademark, and other intellectual property laws.

This includes but is not limited to:

• Website design and layout
• AI algorithms and software
• Logos, trademarks, and brand elements
• Documentation and tutorials
• API and integration tools

Your License

We grant you a limited, non-exclusive, non-transferable license to access and use our services for your internal business purposes only, subject to these Terms.

Restrictions

You may not:

• Copy, modify, or create derivative works of our software
• Reverse engineer or decompile our technology
• Remove proprietary notices or labels
• Use our trademarks without written permission

Service Availability and Uptime

While we strive to provide reliable, uninterrupted service:

• We do not guarantee 100% uptime or availability
• Services may be temporarily unavailable for maintenance
• We reserve the right to modify or discontinue services
• Scheduled maintenance will be announced when possible

We are not liable for any loss, damage, or inconvenience caused by service interruptions.

Limitation of Liability

• Indirect Losses: Consequential, incidental, or indirect damages
• Business Interruption: Lost profits, revenue, or business opportunities
• Data Loss: Loss or corruption of data or information
• Third-Party Actions: Actions or omissions of third parties
• Service Failures: Service interruptions, errors, or downtime
• Unauthorized Access: Security breaches not caused by our negligence

Maximum Liability

Our total liability to you for any claims arising from these Terms or your use of our services shall not exceed the amount you paid us in the 12 months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless AI Service Suite, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

• Your use or misuse of our services
• Your violation of these Terms & Conditions
• Your violation of any third-party rights
• Your violation of applicable laws or regulations
• Any content you submit or transmit through our services

Termination

Your Right to Terminate

You may cancel your account at any time through your account settings. Upon cancellation:

• You will retain access until the end of your current billing period
• No refunds will be provided for the remaining period
• Your data may be deleted after account closure

Our Right to Terminate

We reserve the right to suspend or terminate your account if:

• You violate these Terms & Conditions
• You engage in fraudulent or illegal activities
• Your account poses a security risk
• You fail to pay subscription fees
• We discontinue the service (with reasonable notice)

Termination for policy violations will result in immediate loss of access without refund.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of India.

• Jurisdiction: Courts of Delhi, India shall have exclusive jurisdiction
• Dispute Resolution: Any disputes will be resolved in Delhi courts
• Language: English version prevails in case of translation disputes

Dispute Resolution Process

Before filing any legal action, you agree to:

• Contact us to attempt informal resolution
• Provide at least 30 days for resolution efforts
• Engage in good faith negotiations

Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. When we make changes:

• Updated terms will be posted on this page
• The "Last updated" date will be revised
• Significant changes will be notified via email
• Continued use after changes constitutes acceptance

If you do not agree with the updated terms, you must stop using our services and cancel your account.

Miscellaneous Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and AI Service Suite.

Severability

If any provision is found to be unenforceable, the remaining provisions will continue in full force.

No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, or infrastructure failures.